To ensure your complete satisfaction, please read our shipping and returns policies for our custom engraved gifts.
We at Whitetail Woodcrafters want to provide you with perfect keepsakes that you can cherish forever. To ensure your design wishes are communicated correctly on your quick personalized gifts, we will email you a design proof for all custom engraved products. Please check that the spelling, alignment, font, and images are correct and reply with your approval or with corrections. If you do not reply within 3 business days, we will engrave your order to the best of our ability as we interpret the instructions.
We do our best to ship all quick personalized gifts within 2-3 business days. If we are provided with a tracking number from the shipping provider, we will promptly update you with the tracking information. If part of your order goes on backorder, we will ship you the part of your order that is in stock and let you know when to expect the backordered items. When the item becomes available, we will ship you the rest of your order at no extra cost to you.
Quick personalized gifts you receive that are free from defects and made as ordered and described on our website are not returnable. If we make an error, we will replace the item at no charge to you. If you have made a mistake and need to reorder, we will be happy to offer you a generous 40% discount to do so. You must contact us to arrange for a fast engraving return or replacement as unauthorized returns will not be accepted. Shipping charges are non-refundable, and we do not reimburse return shipping costs. All returns and replacements must be made within 30 days of receipt.