To ensure your complete satisfaction, please read our shipping and returns policies for our custom engraved gifts.
We at Whitetail Woodcrafters want to provide you with the perfect keepsake that you will cherish forever. To ensure your design wishes are communicated correctly, we will email you a design proof for all custom engraved products. This proof will come as a blank design, not pictured on the actual product. Please check that all spelling, alignment, font, and images are correct and reply with your approval or corrections. We will send you 1 design proof. You must communicate any changes you wish to see from this proof, and then we will make the changes and send you an updated proof. As soon as you reply, we will begin production of your product and ship it within 2-3 business days. If you do not reply within 3 business days, we will engrave your order as we interpret the instructions.
We do our best to ship all orders within 2-3 business days. Orders are shipped via UPS and USPS. You can choose from several shipping methods and times when you check out. If we are provided with a tracking number from the shipping provider, we will update you with the tracking information. Please note, not all shipping methods will have tracking numbers. The shipping rates are based on weight and location and are displayed at checkout. If part of your order goes on backorder, we will ship you the part of your order that is in stock and let you know when to expect the backordered items. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
We work hard to let you know what to expect from your item and want you to be delighted with the finished product when you receive it. We offer detailed product images and descriptions, as well as the ability to approve the design of most items.
Items you receive that are free from defects and made as ordered and as described on our website are not returnable. Of course, if we make an error, we’ll replace the item at no charge to you. If you’ve made a mistake and need to reorder, we’ll be happy to offer you a generous 40% discount to do so.
You must contact us to arrange for a return or replacement as unauthorized returns will not be accepted. Shipping charges are non-refundable, and we do not reimburse return shipping costs. All returns and replacements must be made within 30 days of receipt.