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Frequently Asked Questions

How long will it take to receive my order?

After we receive your order, we will email you a design proof within 1 business day for your approval. After we receive your final approval, your order will arrive within 5 business days anywhere in the United States. As long as you look for the design proof to arrive and promptly respond with your approval, your order typically arrives about 1 week after it is placed. International orders usually arrive in 2-3 weeks depending on the location.

How do I customize the engraving on my order?

The best way to create a custom order is to choose the product design that is the closest to the design you want to create. Use the custom product options to choose as many details as you can. Then, provide any additional instructions or requests for your design in the Special Instructions text box with the product options. If you have a request for a completely custom product, please fill out our Request a Custom Order form. You could even sketch your design on a piece of paper and upload an image to this form so we can see what you have in mind. We will send you a design proof for your approval before we start creating your custom product. Do your best to describe your idea to us, and you will have a chance to make changes once you view the design proof.

How many characters can I have engraved on my order?

With the exception of a few of our small items, we do not have a character limit for custom engravings. Just realize, the more characters you want to have engraved, the smaller they will need to be to fit on the engraving area of the item. We will let you know if your requested text makes the font size too small to be legible before we engrave it. You will then have an opportunity to revise your order.

Can I provide an image or logo to be engraved on a product?

Yes, as long as it is a good quality image with good contrast. If you can provide the original image file, that works best. For example, send us the original image that was taken on your phone or camera, not the image that was uploaded on Facebook.

Many of the products with photo engraved designs will have an area for you to upload a custom image. If you want to order a product that does not have this option on the product page, you can place your order and email the image or logo to us at whitetail@whitetailwc.com. Detailed photos do not engrave well on barnwood, oak, or walnut products, but we can engrave logos and more basic images on any product.

Can I customize the size of a product?

Many of our products can be made in a custom size if you have a specific need or use for the item. If you need a custom size, please fill out our “Request a Custom Order” form and we will provide you with a price quote.

Can I see a design proof before I place my order?

You will need to place the order before we create your custom design. After we receive your order, we will email you a design proof within 1 business day for your approval. At this point, you will be able to request any changes to the design, and we will not do any engraving until we receive your final approval. 

Do you offer quantity discounts?

We offer a 10% discount if you order 5 or more of the same products, all engraved with the same design. Please fill out our Request a Custom Order form for a custom quote on larger quantity orders.

Do you do custom engraving on products that I would send to you?

Yes. You can either drop these items off at our shop or send them to us. If you want an engraving quote, fill out our Request a Custom Order form and upload a picture of the product you would like to have engraved. We have a $30 minimum charge for custom engraving on anything that is not our own product.

Where does the reclaimed barnwood come from?

All of our reclaimed barnwood products are made from authentic barnwood. We gather this wood from local barns that are being removed or remodeled throughout central PA and northern Maryland. It is then cleaned and kiln-dried. In most cases, this wood is more than 100 years old – each piece with a unique story to tell. Due to the natural aging that this wood has endured, each piece will vary in color and natural characteristics.

Is the design printed or engraved onto the products?

Each design is burned into the surface of the product using a laser engraver. Our customers are amazed this is not a decal or printing process but is actually burned down into the surface. It will not rub off or wear down over time. Different products are engraved to varying depths for the best contrast and final appearance.

Do you ship outside of the United States?

Yes, we ship anywhere in the world, including Canada, England, and Australia. You can choose your shipping method at checkout.